Our commitment is to provide
quality services and give customers the standards against which our performance
can be measured. The charter also provides staff with clear goals.
Our major customers:
- Community;
- Council;
- Applicants seeking approvals and permits;
- Sections (Internal); and
- Departments (External).
We will :
- Treat everyone with respect, courtesy and fairness;
- Listen carefully and regularly to everyone;
- Ensure all views are taken into account in decision-making;
- Ensure clear, open, fair and friendly communications; and
- Act within the time frame set in responding to requests.
Our standards:
We aim to:
- Introduce ourselves in a friendly and courteous manner when we answer
telephone enquiries;
- Ensure telephone calls are returned by the next working day;
- Provide a name and contact telephone number for further information;
- Clearly identify customer contact staff by having them wear name badges;
- Respond to general letters and faxes either in writing or by telephone
within 5 working days;
- Provide clear, easy to understand and accurate advice; and
- Develop policy options that are practical, balanced and based on consultation
with interested parties.
